This morning upon waking, before any attempt to log in to Secondlife, I checked my email. To my amazement I found this email (twice – to make sure I got it at least once I suppose):-
Your Second Life Account Has Been Terminated
…
From:
“no-reply@secondlife.com”
…
To: XXXXXXXXXXXXX
This email is notification that Linden Lab has terminated
your access to the Second Life virtual world due to severe
or repeated violations of the Second Life Terms of Service
or Community Standards. Your (account name ‘Arabella
Steadham’) and alternate Second Life accounts have been
made permanently inaccessible.
Appeal Process: The decision to terminate your Second Life
access was reached after investigation of your use of the
Second Life software and service. If you would like to
appeal your termination, you may contact Second Life
Support, by opening a new support ticket with a subject of
“abuse appeal,” or in writing, at the address below:
Second Life Support
Linden Lab
945 Battery Street
San Francisco, CA 94111
Please provide relevant information that you believe would
explain the above violation. Linden Lab reserves sole
discretion in considering whether to take any action on a
written appeal.
Sincerely,
Customer Support
Linden Lab
Now, this is nonsensical. Lindenlab is very well aware from their own logs that I have never breached any TOS. They are also aware that I did not attempt to log in with a blacklisted viewer, as the email was sent to me prior to even attempting to log in. What did I do to warrant this?
Perhaps it was yesterday’s post. Perhaps because I called them out on their irrational behavior in recent weeks. Perhaps because Linden Lab wants to ‘teach me a lesson’?
So, I proceed to follow the instructions to lodge an appeal, only to find I cannot log into the website to lodge said appeal. I can only log in as ‘guest’ and select from a pathetic list. I fill out the proforma, and receive this:-
A new case has been created
Case: XXXXXXXX
Avatar:
Type: Web Login Issues
Status: New
To comment on this case, either Reply to this email, or visit: https://secondlife.com/my/support/?caseID=00902355
(To view the Case online, you will need to log into Secondlife.com with this Avatar: )
But I cannot log in to view the case.
Not only have I been account banned (including an alternate account I made 3 years ago) but it would appear the long finger of Lindenlab has reached out to NZ and banned my IP address as well. And appeal processes appear to be closed off.
I am stunned that Linden Lab has taken this approach. Living in a strongly westernised country and being a citizen of an even bigger one, like many of you I have enjoyed growing up and living in countries where rights are enshrined not only in our constitution but in our way of life. Freedom of speech and expression has long been an expectation and seen as a right of all citizens. To write a blog post – entirely out of the jurisdiction of lindenlab – and have the resultant effect of permanent banning is breathtakingly arrogant on the part of lindenlab. To deny this was the cause of my permanent banning would be a lie. Linden Lab is well aware I do not and have never breached any of the TOS, which indicates that rules are not there for any purpose but decoration.
So watch out, all you bloggers. DO NOT CRITICISE LINDENLAB. DO NOT WRITE YOUR THOUGHTS SO OTHERS MAY READ. DO NOT EVEN THINK ANYTHING THAT IS ANTI-LINDENLAB.
I doubt my appeal will be successful, because true to form it has been done in a shoddy manner. I am not surprised.
So even though I have lodged this appeal, do I really want to be part of a virtual environment where lackeys of the Board of Directors hunt down those who dare to criticise? Do I want to participate in a world where users are abused by bullying standover tactics and unexplained termination of accounts? Linden Lab as a private company can create their own rules as they see fit, however to ignore at least some of the expectations we have of supposed rights if we operate by the rules- to shift the goalposts mid game – reduces their virtual world to nothing more than a game, a game where childish antics reign supreme in a desperate move to force conformity and mediocrity in an ever shrinking user base.
See you around the metaverse
Arabella Steadham
Rezz date: 23rd August 2006
Permaban date: 8th September 2010.
Reason: Thinking
17 comments
Comments feed for this article
September 9, 2010 at 2:13 pm
Carmilla Mirabeau
WOW! I had Emerald. Seen thru blogs about the ban. I looked in my email, had one that just said that Emerald is no longer available. I downloaded a new viewer and am going to try and long on now! This is crazy! Emerald was one of the best viewers. Oh, make sure you CANCEL your payment processor. I just got billed for the month. Did they bill you too? Going to try and sign in now *crosses fingers*
Sorry bout all this happening
September 9, 2010 at 3:08 pm
Hugh Millar
Don’t take this lying down, make those LL Nazis pay for their greed and corruption. You know enough to put a few of them in jail, so go for it! ❤
September 9, 2010 at 5:20 pm
Blur Mannequin
omgggi would be PISSED, you should call them!
September 9, 2010 at 6:04 pm
mf
You will be dearly missed, I hope they see sense and unban you!
September 9, 2010 at 8:00 pm
darkleyaeon
fuck, im so sorry Arabella
September 9, 2010 at 8:53 pm
zepp
First i must say, don’t share many opinion what you have said last weeks, but this really arrogant move from LL against resident, without any real explanation. Support you with this case.
September 9, 2010 at 10:48 pm
ExSLUser
Hello, I had the same issue as you did Arabella. and I want to tell you that what they are banning is not your IP address since that can be solve by rebooting your router or modem. The thing they block is the MAC address on your Wifi or Ethernet card depending on what type of connection you are using (Wireless or not) and the only way to solve such problem is to replace the hardware in the case that Linden Lab refuse to answer to your appeal which is most likely to happen.
September 10, 2010 at 9:00 am
Emily Kaestner
LL is cray cray!
September 10, 2010 at 2:05 pm
S-U
I have to agree with you and say that banning is a rather drastic and unnecessary response. It’s a political/publicity stunt. You became the ‘face’ of Emerald over the past few weeks so you were a high profile target.
September 10, 2010 at 3:01 pm
Lauren Artful
Heya, miss talking to you in world! got any details you can email me like skype etc?
September 10, 2010 at 8:54 pm
PanPan
Just to add to what ExSLUser is saying. You don’t actually need to change your hardware. There are several command line options to change your MAC address manually within the command line. Try googling for a little tool called Macshift. It has served me well when I got unrightfully banned from an imageboard a few years back.
September 11, 2010 at 12:05 am
Crone
This would be far from the first time someone has been banned from Second Life for no reason by Linden Lab.
Though, it is indeed stated in their TOS that they may terminate anyone for any or no reason what so ever.
Your choice from this point on is to either drop SL and move on with your life, or to go underground, change your Ip/Mac adress/HD Serial ID and then making a new account and logging in again (or using an illegal viewer).
Good luck with whatever you choose.
September 11, 2010 at 12:06 pm
Ban Hammer Smashes Emerald – Phox Threatens Linden Tell-All | The Alphaville Herald
[…] Steadham’s lengthy blog post warns others to exercise caution in dealing with Linden Lab saying, "DO NOT […]
September 11, 2010 at 1:48 pm
Jayd3n
My Thoughts.
Emerald was a piece of shit, I cannot say about you personally because I did not know much about you, but Emerald needed to go.
Phoneix Viewer is Emerald again if it can be trusted im not sure.
Linden Lab wont f with me, they have banned me many times, and if they do it again, I will ruin SL for every creator, and no one will ever play Second Life again.
Oh yeah, and I can say what the f i please first ammendment, if LL tries to stop me they will pay. The truth is SL is going down the drain way before Emerald ever did anything. They banned all of woodbury without full reason to do so, and they need to start repairing SL not destroying it.
September 12, 2010 at 1:42 am
Ellen Kimono
I miss hearing you over voicechat Arabella . . .
September 15, 2010 at 12:32 pm
MarkyMark Till
Linden Labs has only managed to silence one of the Metaverse’s most avid supporters, you knew the potential of a place like Second Life. It’s ablity to bring us together, foster our creativity, and most of all (for me anyway) create lasting friendships over vast distances. You are and always have been, more than this virtual wasteland deserves.
September 16, 2010 at 6:28 pm
Another PB'd SL User
Jeez, Arabella.. LL got you, too? Ridiculous. I rezzed 4 months later than you, got pb’d this past December. Three years with never a problem, then wham. Got that same e-mail and my main and two alts were gone. I had just started to use Emerald. I still had the “vanish” gesture you and Aley gave me when we met in Calleta. I’ve given up on SL. I’ve moved on. LL and SL have lost their focus. Hard to see the big picture looking through a microscope. A bientôt…